This document (together with the documents referred to herein) sets out the terms and conditions governing the use of this website and the purchase of products from this website ("Terms"). Please read the Terms carefully before using this website. By using this website or placing an order through this website, you agree to be bound by these Terms and, if you do not agree to all of the Terms, you must not use this website. These Terms may change from time to time. It is your responsibility to read these Terms from time to time, as the Terms in force at the time you use the Website or enter into the Agreement (as defined below) will be those applicable to you.


The sale of articles through this website is carried out under the name Rita Alcalde Martín, with registered office at Avenida Joaquín Pintor Sorolla no5, 29016 Málaga with DNI 166.225.39-W.


The information or personal data that you provide about yourself will be treated in accordance with the provisions of the Privacy Policy. By using this website you consent to the processing of such information and data and declare that all the information or data you provide us with are true and correspond to reality.


By using this website and/or placing orders through this website you agree to: To use this website only to make legally valid enquiries or orders. Not to place any false or fraudulent orders. If we reasonably believe that such an order has been placed we will be entitled to cancel it and inform the relevant authorities. To provide us with your email address, postal address and/or other contact details truthfully and accurately. You also agree that we may use this information to contact you if necessary (see our Privacy Statement). If you do not provide us with all the information we require, we will not be able to fulfil your order. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into a contract.


The information contained in these Terms and Conditions and the details contained on this website do not constitute an offer to sell, but an invitation to contract. No contract will exist between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and your account has already been debited, you will be refunded in full. To place an order, you must follow the online ordering procedure and confirm payment. You will then receive an email acknowledging receipt of your order (the "Order Confirmation"). Please note that this does not mean that your order has been accepted, as your order constitutes an offer by you to us to purchase one or more products. All orders are subject to acceptance by us, of which you will be informed via an email from us confirming that the product is being shipped to you (the "Shipping Confirmation"). The contract for the purchase of a product between you and us (the "Contract") will only be formed when we send you the Dispatch Confirmation. Only those products listed in the Dispatch Confirmation will be the subject of the Contract. We shall not be obliged to supply you with any products that may have been ordered until we confirm the dispatch of the product to you in a Dispatch Confirmation.


All product orders are subject to product availability. In this regard, if there are difficulties in the supply of products or if there are no items in stock, we reserve the right to provide you with information about substitute products of equal or superior quality and value which you may order or to the production of the same with an explanatory note about the estimated delivery date. If you do not wish to order such substitute products, we will refund any amount you may have paid.


We reserve the right to withdraw any product from this website at any time and to remove or modify any material or content of this website. Although we will do our best to always process all orders, there may be exceptional circumstances which require us to refuse to process an order after we have sent the Order Confirmation and we reserve the right to do so at any time, at our sole discretion. We shall not be liable to you or to any third party for any such refusal.


Without prejudice to the provisions of Clause 7 above regarding the availability of the products and unless extraordinary circumstances arise, we will endeavour to ensure that the order is received within the period established for each case. However, delays may occur for any of the following reasons: - Unforeseen circumstances. - Delivery zone. If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option of either proceeding with the purchase by setting a new delivery date or cancelling the order with a full refund of the price paid. Please note that we do not deliver on Saturdays or Sundays. For the purposes of these Conditions, "delivery" shall be deemed to have taken place at the agreed delivery address and on the date agreed with the carrier, communicated via SMS and/or e-mail.


For home deliveries: if, after two attempts, we are unable to deliver your order, we will tell you where your order is and how to collect it. If you will not be at the place of delivery at the agreed time, please contact us to arrange delivery on another day or directly with the carrier. You will have a maximum period of 15 days from the date of Confirmation of Dispatch to arrange delivery of your order to the address indicated at the time of purchase. If after this period, you have not collected your order, we will understand that you wish to withdraw from the Contract and we will consider it terminated. As a consequence of the termination of the Contract, we will refund the price paid for such products minus the relevant shipping and handling costs as soon as possible and in any event no later than 15 days from the date on which we consider the Contract to be terminated in accordance with this Clause.


The risks of the products shall be borne by you from the time of delivery. You will acquire ownership of the goods when we receive payment in full of all sums due in respect of the goods, including delivery charges, or at the time of delivery, whichever is the later.


The price of each product will be the price stipulated at all times on our website, except in the case of manifest error. Whilst we try to ensure that all prices shown on the site are correct, errors may occur. If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be deemed cancelled and any monies paid will be refunded in full. We will not be obliged to supply you with any goods at the incorrect lower price (even if we have sent you a Dispatch Confirmation) if the pricing error is obvious and unmistakable and could reasonably have been recognised by you as the incorrect price. The prices on this website are inclusive of VAT. Prices may change at any time, but (except as set out above) any changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. Once you have made your purchases, all the items you wish to buy will have been added to your basket and the next step is to process your order and make payment. You can pay by Visa or Mastercard via the payment platform, or by bank transfer. By authorising payment you are confirming that the credit card is yours or that you are the legitimate holder of the gift card or subscription card. Credit cards will be subject to checks and authorisations by the credit card issuer, but if the credit card issuer does not authorise payment, we will not be liable for any delay or non-delivery and will not be able to enter into any Contract with you.


When you purchase a product, you have the right to withdraw from this contract within 14 calendar days. The withdrawal period will expire 14 calendar days from the day on which you or a third party, indicated by you, other than the carrier, acquired material possession of the last of those goods. All products must be returned in the same condition in which they were delivered. If the products have clearly been used, we may make a deduction from the refund.


To exercise the right of withdrawal, you must notify us at Avenida Joaquín Pintor Sorolla no 5, 29016 Málaga, Spain or at the e-mail address of your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax or e-mail). In order to comply with the withdrawal period, it is sufficient that the communication concerning your exercise of this right is sent before the expiry of the withdrawal period.


When you exercise the right of withdrawal, you will pay the costs of return and you assume responsibility for the condition of the product after you have received it and also during the return transport. The product must be sent back within 14 calendar days from the date on which the message about the exercise of the right of withdrawal was sent to RITA ALCALDE.


When you return your purchase, RITA ALCALDE will refund the amount you have paid for the product, including shipping costs, (with the exception of any shipping costs added as a result of you having chosen a form of delivery other than the standard delivery offered by RITA ALCALDE). From the amount to be returned, RITA ALCALDE is entitled to deduct an amount equal to the loss of value of the product compared to the original value of the product, provided that such loss of value is the result of you having handled the product more than is necessary to guarantee its characteristics or functions.


RITA ALCALDE will pay the amount as soon as possible, at the latest within 14 calendar days from the date on which it received the product. Refund of payment will be made to you by the method of payment you have chosen, unless otherwise agreed and there are no restrictions on such refund of payment.


The right of withdrawal does not apply to the supply of goods made to the specifications of the consumer and user or customised.


In cases where you consider that at the time of delivery the product does not conform to what is stipulated in the Contract, you must contact us immediately (within a maximum of 48 hours from receipt of the order) at indicating the details of the product as well as the damage it suffers.


Except as otherwise expressly provided in these Conditions, our liability in relation to any product purchased on our website shall be strictly limited to the purchase price of such product. However, our liability is not excluded or limited in the following cases: - In the event of death or personal injury caused by our negligence. - In case of fraud or fraudulent misrepresentation. - In any matter in which it would be illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability. Without prejudice to the foregoing paragraph and to the extent permitted by law, and except as otherwise provided in these Terms, we will not accept any liability for the following losses, howsoever arising: - Loss of income or sales. - Loss of business. - Loss of profit or loss of contracts. - Loss of anticipated savings. - Loss of data. - Loss of management time or office hours. Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted or obtained through this website unless otherwise expressly stated on this website. All product descriptions, information and materials contained in this website are provided as a body of fact and without express or implied warranties of any kind. To the extent permitted by law, we exclude all warranties, except those that cannot be lawfully excluded to consumers and users. The provisions of this clause shall not affect your statutory rights as a consumer and user, nor your right to withdraw from the Contract.


You acknowledge and agree that all copyright, trademark, product model design and other intellectual property rights in any material or content provided as part of the website shall remain at all times vested in us or our licensors. You may use such material only as expressly authorised by us or our licensors. This does not prevent you from using this website to the extent necessary to copy information about your order details or Contact details.


You must not misuse this website by knowingly introducing viruses, Trojans, worms, logic bombs or any other technologically harmful or damaging programs or material onto this website. You will not attempt to gain unauthorised access to this website, the server on which this website is hosted or any server, computer or database connected to our website. You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack. Failure to comply with this clause could lead to the commission of offences punishable by the applicable regulations. We will report any such breach to the relevant authorities and will co-operate with them to discover the identity of the attacker. Furthermore, in the event of a breach of this clause, you will immediately cease to be authorised to use this website. We will not be liable for any loss or damage resulting from a denial-of-service attack, viruses or any other technologically harmful or disruptive programs or materials that may affect your computer equipment, computer equipment, data or materials on account of your use of this website or your downloading of any content from or redirected to this website.


Applicable law requires that some of the information or communications we send you must be in writing. By using this website, you agree that most of these communications with us will be electronic. We will contact you by e-mail or provide you with information by posting notices on this website. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with any legal requirement that they be in writing. This condition will not affect your statutory rights.

17. VERBAL COMMUNICATIONS (by telephone or in person)

It may be the case that the information or communications that we provide you with are given verbally (by telephone or in person). As a general rule, this information will always be backed up and related to the information provided on this website and in these Conditions, and we will endeavour to leave a written record of verbal communications whenever possible. Failure to transcribe an alleged exchange will be deemed to be human error and will not give rise to any future claims or damages to the extent legally permissible. This condition shall not affect your statutory rights.


Notices from you should be sent to us by email to or by calling us on +34 637 24 75 46. Subject to the provisions of the above clauses and unless otherwise stipulated, we may send communications to you either by email or to the telephone number you have provided when placing an order. It will be understood that the notifications have been received and have been correctly made when it can be proved that the e-mail address as well as the telephone number correspond to the data specified by the recipient.


The Agreement is binding on both you and us and our respective successors, assigns and successors in title. You may not convey, assign, encumber or otherwise transfer a Contract or any of the rights or obligations under it to or for you without our prior written consent. We may convey, assign, charge, encumber, sub-contract or otherwise transfer a Contract or any of the rights or obligations under it to or for us at any time during the term of the Contract. For the avoidance of doubt, such assignments, transfers, assignments, encumbrances or other transfers will not affect any statutory rights you may have as a consumer or void, reduce or otherwise limit any express or implied warranties we may have given to you.


We shall not be liable for any failure or delay in the performance of any of our obligations under a Contract which is caused by events beyond our reasonable control ("Force Majeure Event"). Force Majeure shall include any act, event, failure to exercise, omission or accident beyond our reasonable control including but not limited to the following: - Strikes, lockouts or other industrial action. - Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or preparation for war. - Fire, explosion, storm, flood, flood, earthquake, subsidence, epidemic or any other natural disaster. - Inability to use trains, ships, aircraft, motor transport or other means of transport, public or private. - Impossibility of using public or private telecommunications systems. - Acts, decrees, legislation, regulations or restrictions of any government or public authority. - Strike, failure or accidents of maritime or river transport, postal or any other type of transport. Our obligations under the Contracts shall be deemed to be suspended for the period during which the Force Majeure Event continues, and we shall have an extension of time to perform such obligations for such time as we may require to do so. We will use all reasonable endeavours to bring the Force Majeure Event to an end or to find a solution that will enable us to perform our obligations under the Contract despite the Force Majeure Event.


The failure by us to require strict performance by you of any of your obligations under a Contract or these Conditions or the failure by us to exercise any rights or remedies to which we may be entitled under such Contract or these Conditions shall not constitute a waiver or limitation of such rights or remedies or relieve you of any such obligations. No waiver by us of any particular right or remedy shall constitute a waiver of any other right or remedy under the Agreement or the Terms. No waiver by us of any of these Terms or of any rights or remedies under the Agreement shall be effective unless it is expressly stated to be a waiver and is given and communicated to you in writing in accordance with the Notice section above.


If any of these Terms and Conditions or any provision of a Contract is declared null and void by a final decision of a competent authority, the remaining terms and conditions shall remain in full force and effect and shall not be affected by such declaration of nullity.


These Conditions and any document expressly referred to in these Conditions constitute the entire agreement between you and us relating to the subject matter of the Contract and supersede any prior agreements, understandings or promises made between you and us orally or in writing. You and we acknowledge that we have consented to the Contract without having relied on any representations or promises made by the other party or which could be inferred from any statements or writings in the negotiations between us prior to the Contract, except as expressly referred to in these Conditions. Neither you nor we shall have any remedy in respect of any untrue statement made by the other party, whether oral or written, prior to the date of the Contract (unless such untrue statement was made fraudulently) and the only remedy available to the other party shall be for breach of contract in accordance with the provisions of these Conditions.


We have the right to revise and amend these Terms at any time. You will be bound by the policies and Terms in effect at the time you use this website or place each order, unless we are required by law or governmental action to make retroactive changes to such policies, Terms or Privacy Statement, in which case any such changes will also affect orders previously placed by you.


The use of our website and contracts for the purchase of products through this website shall be governed by Spanish law. Any dispute arising out of or in connection with the use of the website or such contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts. If you are contracting as a consumer, nothing in this clause shall affect your rights as a consumer under current legislation.


We welcome your comments and suggestions. Please send such comments and suggestions to us via our contact email address (